what do I do next?

5 easy steps to start your counselling:

Step 1
Click "Book your session"

Step 2
There you will be asked a series of questions to help us select the right counsellor
for you

Step 3
Pay for your first session only. Your payment will be confirmed by email

Step 4
You will receive an email from our Customer Relations Team which contains more information about your counselling and your unique Personal Identification Link (PIL). Please keep your email containing your PIL safe and secure as you will need it to pay for further sessions 

Step 5  
The counsellor we have selected for you will call you to arrange a mutually convenient time for your first session. This call typically takes place within 1-2 working days. You could have your first session within a couple of days or later - depending on what suits you best. Each session typically lasts 50 minutes.

What happens at my first session?

This is a chance for you and your counsellor to get to know each other. You will agree on the problems you are experiencing and whether or not you need further sessions. If you do, you agree on how many more to have and what you want them to achieve. Sometimes, you may need a second session to determine the level of support you need.

How do I pay for more sessions?

We ask that you pay for further sessions in advance. To do this, you need to click on your PIL, which takes you directly to the "Purchase more sessions" section.

We ask that you pay for a minimum of 4 or more sessions in advance, unless you and your counsellor have agreed you need less to achieve a successful outcome.

Sessions usually take place on a weekly basis, although you and your counsellor may decide to vary this, depending on your needs.

Click here to book your first session